Shipping & Returns

EcoTrailBikes.ca Free Shipping Policy EcoTrailBikes.ca offers free shipping on all E-Bikes

Order Confirmation Once you complete your purchase, we will send you a confirmation email to the address provided. This confirms receipt of your order and the pre-authorization of your credit card for verification. We immediately forward your order to our suppliers for dispatch. If your order is in stock, it will be shipped within 5 business days. If the item is out of stock, we will notify you by email and cancel the pre-authorization upon your request.

Order Shipment After confirming that your order is in stock, we will process the payment and ship your item within 5 business days. You will receive a tracking code via email immediately after shipment. If you do not receive this information within 6 business days, please contact us at info@ecotrailbikes.ca.

Damages Please inspect the packaging of your order upon arrival. If you notice any damage, document it when signing for delivery, as this typically indicates mishandling by the shipping carrier. If the products are damaged, email photos of the damage to info@ecotrailbikes.ca, and we will start the insurance claim and replacement process.

Cancellations Cancellations made more than 48 hours after placing an order will incur a $50 administration fee, regardless of shipment status. If the order has already shipped, any cancellation will be treated as a return, and you will be responsible for return shipping and any applicable restocking fees. Refunds are issued only to the credit card used for the original transaction.

Returns & Exchanges Returns and exchanges are accepted within 7 days of delivery, subject to certain exceptions (please see the product-specific return policies below). Returned items must be in their original factory condition, including all packaging, warranties, manuals, and accessories. Damaged items are not eligible for a full refund. Restocking fees may apply to some items, and customers are responsible for these fees and return shipping costs.